Western Cape Leads Smarter Governance

Empowering 78,000 Civil Servants with Data Intelligence for Better Service Delivery

The Western Cape Government (WCG) has long been recognised for its consistent and effective public service. To take this performance to the next level, a bold new proposal has been put forward: the development of RODDI — Return on Data and Decision Intelligence.

RODDI is a blended (online and offline) decision-support tool designed to help approximately 78,000 WCG civil servants make better, faster, and more informed decisions. By embedding data governance and decision intelligence directly into daily workflows, the tool aims to improve service delivery and strengthen progress toward the Sustainable Development Goals (SDGs).

Despite national challenges, the Western Cape has made notable strides in sustainable development. This success is attributed mainly to the government’s commitment to evidence-based policymaking, backed by accurate, relevant, and accessible data. RODDI is set to reinforce this strength by offering:

• User-friendly dashboards and data visualisations

• Real-time insights to guide policy and operational decisions

• Training and support to encourage a data-informed culture

• Collaborative knowledge-sharing across departments

The ultimate goal? A more innovative, more inclusive, and more responsive public sector—one where civil servants are empowered to make decisions that deliver real impact for communities and companies across the province.